Why Outsource?

Reduced staff turnover

     In medical administration and customer service, there is a large amount of staff turnover in the administrative positions. By outsourcing some (or all) of the key administrative positions, you will be able to reduce your staff turnover while increasing your revenue, task efficiencies, the amount of patients you will be able to see in a day, and the recuperation of lost time from dealing with administrative issues. Also, you will not need to deal with the hassle or hiring and retraining staff.
Effective time for revenue cycle:

     The key to a successful practice is having a good staff and excellent revenue cycle management. Effective revenue cycle management is the key to reducing the time for claims remittals as well as reducing the amount of claims rejected. Great revenue cycle management requires little to no distraction environment where the medical billers can concentrate at the task at hand on a timely manner. This will ensure that your accounts receivables are up to date and not far behind, whether from an insurance company or a patient.

Less distractions:

 

     In order to properly bill insurance companies the medical biller needs to be in an area with little to no distractions.  By removing the biller form your medical office, he or she can concentrate all their attention in providing revenue for the practice.  Since claim rejections are bound to happen, the biller may need to be on the phone with an insurance company for many hours.  Therefore, by being outside the medical office the biller can attend to claim rejections and claim follow-up without the daily distraction in the office.
Keeping up with the amount of work:

 

     Having one person handling the claims, reimbursements, and the accounts receivables in a medical practice (even it is a practice with one doctor) is a lot to handle.  In order not to fall behind, get overwhelmed, or make too many mistakes an efficient medical billing office needs to have at least two people to handle a practice.  This way, accounts will be kept up to date and your return on investment (ROI) will increase by a significant percentile, allowing your practice the opportunity to grow and expand.
Here is an example of In-House vs. Outsourced administration in a medical practice: